Delivery & Returns

DELIVERY

DELIVERY TIMES

We prepare and ship orders within 1 to 3 business days after receiving the order payment (except on Saturdays, Sundays and public holidays). You will be notified by email of your order shipment as well as its tracking number.

DELIVERY COSTS*

METROPOLITAN FRANCE

  • Lettre suivie: free delivery on orders over €150, and €6 for orders below. Indicative time: 2 to 3 business days after shipping.

  • Colissimo: free delivery on orders over €200, and €8 for orders below. Indicative time: 2 to 3 business days after shipping.

  • Chronopost: €20. Indicative time: by 1 pm shipping will occur the following workday (or the day after for some of the coastline islands).

OVERSEAS

  • Colissimo: free delivery on orders over €300 (or €350 depending on countries), and €15 (or €22) for orders below. Indicative time: 5 to 12 business days after shipping.

MONACO

  • Lettre suivie: free delivery on orders over €150, and €6 for orders below. Indicative time: 2 to 3 business days after shipping.

  • Chronopost: €20. Indicative time: by 1 pm shipping will occur the following workday.

EUROPE

  • Colissimo: free delivery on orders over €250 (or €300 depending on countries), and €12 (or €15) for orders below. Indicative time: 2 to 7 business days after shipping.

  • DHL Express: within €18 and €30 depending on countries. Indicative time: 1 to 3 business days after shipping.

REST OF THE WORLD

  • Colissimo: free delivery on orders over €350, depending on countries, and €25 for orders below. Indicative time: 5 to 12 business days after shipping.

  • DHL Express: within €35 and €45 depending on countries. Indicative time: 2 to 6 business days after shipping.

*Prices including taxes for deliveries within the European Union, prices excluding taxes otherwise.

CUSTOM FEES

For any delivery outside the European Union, products as well as shipping costs are billed without taxes. Custom fees may apply and are at the client's expense.

 

RETURNS

You can return the product(s) that would not fit up to 15 days after you received your parcel.

Please send us an email at bonjour@statice.fr and include order number, the item(s) you wish to return, reason for return, and the tracking number of your returned parcel.

The address to return the parcel is:

ENDURANCE LOGISTIQUE - STATICE RETOURS
537 rue Hélène Boucher - LOT 5 - 78530 BUC (Yvelines)
Tél : 01 39 56 15 09

REFUND

Once we have received your parcel, you will receive an e-mail to confirm the acceptance of the parcel.You will then receive the reimbursement on the bank account used for the payment within 5 to 10 business days.

CONDITIONS

We will only accept returned items in perfect condition and in the original packaging. Each biki or swimsuit has to be returned with the waterproof pouch.

COSTS

Returns are free but return delivery costs are at your expense.

If the product(s) you have received is different from the one you ordered or if it has been received damaged, the return costs will be at our expense. Please contact us at bonjour@statice.fr.

EXCHANGES

STATICE does not offer exchanges.
We invite you to make the return of the article which was not suitable by following the usual procedure to obtain the refunding of this one.
You then can reorder on our website. For a new size, another color or style, we will offer you the delivery fees for any delivery in Metropolitan France and Monaco.